Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. Please see our "Shipping & Returns" page for policies relating to in-store items and sale items.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. Orders may also be paid in full at the time of checkout, which is our normal policy for pre-orders. Pre-orders may be refunded up until the point that your item has been ordered for you. Pre-orders may be changed subject to product availability until we have placed the order with our supplier. Once we have placed the order with the supplier for your product you are no longer able to change your order nor are you eligible for any type of refund for any reason aside from manufacturers defects found by you, the client, upon delivery. Any defects noted upon delivery must be reported to Northern Lights Equestrian Boutique within 5 business days and the item must remain in as-delivered condition (meaning unused, with tags attached and original packaging available).